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Zendesk is hiring

Level 2/Customer Support Specialist

You will be working for Zendesk as Level 2/Customer Support Specialist

Zendesk is the leading provider of proven, cloud-based help desk software. For growing organizations, Zendesk is the fastest way to enable great customer service. More than 15,000 Zendesk customers, including Adobe, MSNBC, Sony, OpenTable and Groupon, trust Zendesk with their most valuable asset, their customers. Founded in 2007, Zendesk is funded by Charles River Ventures, Benchmark Capital and Matrix Partners. Learn more at www.zendesk.com.

At Zendesk, we strongly believe that to build a great product you have to have great people. We enjoy working with other smart focused people who care about both the product and the code they write. We value collaboration and test driven development and release frequently. We like and use agile processes and believe that pragmatism always triumphs over dogmatism. We all own the product and enjoy the impact we have improving it. We give back to the community and have released several open source projects including a captcha library for Ruby. We are growing rapidly based on word of mouth referral and have more than 5000 paying customers today including Twitter, Lonely Planet, SAP and Rackspace. Join us and help us reinvent how companies engage with their customers!

Zendesk is looking for an experienced support specialist to deliver excellent service to our rapidly growing customer base. You’re a great match if you possess fantastic trouble-shooting skills, are driven to help customers and have the ability to dive deep into a new product to learn it inside and out.

Requirements:
3+ years experience working in Customer Support as a Level 2 Support specialist
Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation
Knowledge of LDAP and Active Directory authentication
Understanding of how to troubleshoot networking systems
Ability to configure ISP web settings for SSL and domain name aliases
Understanding of email headers, filtering, spam, and mail forwarding
Ability to troubleshoot browser issues
Interact with Product management, Engineering and Operations for both problem escalation and to keep up to date on new features
Interact with Sales and Level 1 support to both mentor and help solve issues
Experience/Skills Desired:
Some experience with RESTful and JSON API implementation
Working knowledge of services for Twitter and SMS
Understanding of Internet Security best practices
Understanding of programming fundamentals
Basic knowledge of various mobile platforms, Blackberry, Android, and iPhone/iPad iOS
Knowledge of HTML, XML, JavaScript and CSS
Knowledge of bug tracking software – such as Pivotal and Jira

Zendesk offers competitive salaries and full benefits, including private health care, vacation and stock options. We are located in London. You will be joining a bright group of experienced folks who love what they are doing to create a unique experience for our customers.

Please send a covering letter and CV to support@zendesk.com for the attention of Kris.

The Job

Team/Dept:

Job type: Permanent full time

Remote working possible: no

Level of experience required:

Salary/package:

Location

This job is located in London, England, United Kingdom

Sorry, no agencies please

 

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