Medallia, the global leader in SaaS-based Customer Experience Management (CEM), was founded on a simple idea—help companies win in the marketplace by excelling with the ultimate judges: customers. Named Leader in our category by Forrester in its first-ever Wave report on the industry, Medallia is the customer feedback engine for the world’s most admired brands. Our customer satisfaction rate is unparalleled in the enterprise software space. Profitable since shortly after our founding, we recently closed our first-ever funding with a top VC to increase our already-high growth rate and accelerate our pace to IPO. And with 95 percent of our employees recommending us, we enjoy extremely low turnover. In short: If you want the excitement of a Silicon Valley start-up combined with the stability of an established, intelligently run organization, keep reading.
Medallia opened its European headquarters in London (Chancery Lane Station) in March, 2012. The rapidly growing team in London will manage all client servicing and software delivery for European client accounts.
The Client Solutions and Services teams deploy and manage the Medallia feedback platform for leading global companies across retail, financial services, hospitality, high tech, and other industries. As a member of the team, even coming straight out of college, you work with senior decision makers at admired brands on a mission critical task—helping companies improve in the eyes of their ultimate judges: customers. You work with cutting-edge technology and tackle real business problems. You conduct analysis that deepens companies’ understanding of what works and what doesn’t. You gain exposure to a wide range of industries and work with great colleagues. You position yourself for many career options, not only in Client Services and Solutions but also in Marketing, Product, and Sales. Mainly, you get to build: build improvement for our customers, build a great company, and build a new industry.
As an Analyst you will be assigned to multiple projects depending on our need, your interests, and expertise. The projects can vary from assisting your team in implementing our software for new customers to managing customer accounts post launch. This position is located in London, England.
Work with senior team members to carry out customer implementations and program enhancements
Participate in the implementation design, setup, and review processes
Identify improvements to our feedback products and processes
Utilize Medallia software knowledge to configure surveys and reports
Build long-standing customer relationships by improving customer feedback programs
Provide support to client meetings by leveraging in-depth Medallia system capabilities
Work with client teams in resolving technical/system related inquiries
Provide quality assurance support when providing features to clients
Provide client support when analyzing large sets of data
Engage in new product launches and other cross-functional initiatives with Engineering and Marketing
Develop a thorough understanding of product features that are relevant to each client program
Excellent analytical skills (including Microsoft Excel) and attention to detail
Strong written, oral communication and presentation skills
Proven track record of meeting and exceeding goals
2-4 years of client management or similar experience
Experience in management consulting, IT consulting, market research, and/or enterprise software preferred
Demonstrated interest in technology
To apply, please submit your CV and cover letter at the following link:
Job type: Permanent full time
Remote working possible: no
Level of experience required:
This job is located in London, England, United Kingdom
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