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Litmus Software Ltd is hiring

Customer Support Associate

You will be working for Litmus Software Ltd as Customer Support Associate

Please apply through: http://salted.theresumator.com/apply/a74Xpx/Customer-Support-Associate-UK.html

Litmus is an email marketing software company based in the US and the UK. We're looking for someone exceptional to join our customer support team to work out of our London office.

You'll be interacting with customers who are passionate about our products, and alongside a team who are passionate about building amazing tools. But this isn't just any customer service job. Here's what some of our team has to say about Litmus:

"Trust and ownership are important here. We build products that scratch our own itch. We experiment, we celebrate (big things (like throwing a launch party), and small (beers at the end of the week)). Oh, and there's no red tape, bulls**t posturing, timecards or org charts!"
Eddie, Engineer

"We're in charge of our own future and aren't beholden by a board, investors or anyone else. I feel like the people I work for care more for our customers and their employees than most other companies do."
Justine, Marketing

"The founders are in the thick of it. Also, the collective responsibility, I feel like I could rely on any team member for help."
James, Account Manager

We offer everything you'd expect from a cutting edge, financially successful start up. Great salary, pension scheme, bike to work scheme, 28 days paid vacation (yes, on top of public holidays!), beautiful office space in Farringdon, with roof terrace, complete with an Xbox (we're huge FIFA fans here!) and Sonos sound system. We also provide a catered lunch, every day.

You'll be working with the very best money can buy: a brand new Apple Macbook Pro, Aeron chair, huge desk and whatever else you need to be awesome at what you do.

You'll be joining a great team, too! Check out our "Meet the Team" video here: https://litmus.com/meet-the-team

Responsibilites:

  • Answering customer questions by email (75% of our support volume), live chat (20% of our support volume), and phone (5% of our support volume) - ranging from general inquiries, billing questions, and email marketing advice.
  • Learning the ins-and-outs of Litmus and how to assist our customers with their needs.
  • Turning common questions into help articles on our website.
  • Hosting "how to" webinars to explain how to get the most out of our tools.
  • Working closely with the engineering team to explain customer requests and common problems.
  • Keeping up with the newest email clients and helping our customers make awesome email campaigns.
  • Coming up with new ways to "wow!" and impress our customers.

What we're looking for:

  • You have experience helping customers through a support, sales, or marketing position (technical support for a startup a big plus).
  • You are self-motivated and resourceful when it comes to troubleshooting problems.
  • You have excellent written and verbal skills (the majority of our support is done via email).
  • You have a working knowledge of HTML/CSS and are proficient in using OS X.
  • You're tech savvy and interested in the startup world and learning about new technology.
  • Knowledge of email marketing another big plus.
  • Must be able to work legally in the United Kingdom.
  • Fluent in written and verbal English.
  • Ability to speak fluently in French, German, or Spanish helpful, but not required.
  • Must be legally able to work in the UK

Perks:

  • The best equipment available
  • 28 days paid vacation
  • Pension scheme
  • Bike-to-work scheme
  • Spotify Premium account
  • Team outing each year (last year's was a luxury ski trip)
  • Regular trips to our US office, including our annual Email Design Conference in Boston, MA

** Litmus does not work with recruiters. No recruiters or calls about this position, please. **

Who We Are Looking For

What we're looking for:

  • You have experience helping customers through a support, sales, or marketing position (technical support for a startup a big plus).
  • You are self-motivated and resourceful when it comes to troubleshooting problems.
  • You have excellent written and verbal skills (the majority of our support is done via email).
  • You have a working knowledge of HTML/CSS and are proficient in using OS X.
  • You're tech savvy and interested in the startup world and learning about new technology.
  • Knowledge of email marketing another big plus.
  • Must be able to work legally in the United Kingdom.
  • Fluent in written and verbal English.
  • Ability to speak fluently in French, German, or Spanish helpful, but not required.
  • Must be legally able to work in the UK

The Company

Why work for us:

We're the leaders in email marketing design, and we're a great company of about 30 people based in the US and UK. You can learn more about us and our team at https://litmus.com/meet-the-team

About us:

"Trust and ownership are important here. We build products that scratch our own itch. We experiment, we celebrate (big things (like throwing a launch party), and small (beers at the end of the week)). Oh, and there's no red tape, bulls**t posturing, timecards or org charts!" Eddie, Engineer "We're in charge of our own future and aren't beholden by a board, investors or anyone else. I feel like the people I work for care more for our customers and their employees than most other companies do." Justine, Marketing "The founders are in the thick of it. Also, the collective responsibility, I feel like I could rely on any team member for help." James, Account Manager

The Job

Team/Dept: Customer Support

Job type: Permanent full time

Remote working possible: no

Level of experience required: experienced

Salary/package: tbd

Location

This job is located in London, United Kingdom

Sorry, no agencies please

 

You get to work with a great UK/US based team who are leaders in the email marketing world.