Home About Chatter Jobs Career advice Login Sign up
Dovetail Systems is hiring

Production Support Analyst

You will be working for Dovetail Systems as Production Support Analyst

Dovetail is looking for a Production Support Analyst (Java, Oracle) to support our global and growing client base. With responsibility for Incident and Problem management for mission critical Java-based software you will be the “go-to” point for our global customer base. A natural communicator, you will be responsible for all support issues, problem solving directly with our clients. Frequent written and timely correspondence with external customers will be required as is the use of Service Management tools and methodologies. You will even have the opportunity to gain your ITIL V3 Foundation as part of your training. There is frequent contact with colleagues across the business, but specifically with business analysts, the team lead and developers.

Who We Are Looking For

he ideal candidate is responsible for critical thinking, root-cause analysis, triaging of issues and overall production support analysis. You will possess a high level of commitment in carrying out the Company’s vision, mission and values.

  • As a minimum, a Bachelor of Science degree in Computer Science or Engineering required
  • 2+ years Java and 2+ years JEE (extensive JMS), which must be recent
  • 2+ years Oracle or other RDBMS experience
  • 1+ years XML
  • Deep understanding of Service Management in a commercial customer-facing enterprise.
  • Must possess a verifiable ITIL V3 Foundation certificate or be willing to obtain one within the first two months of employment
  • Must have experience of Application Servers.
  • WebLogic or WebSphere is desirable
  • Must be assertive and diplomatic with the ability to handle conflicting priorities
  • Must be willing to work outside normal business hours when necessary
  • Possesses a strong customer focus and exceptional communication skills positive attitude and willingness to seek out information
  • Experience and understanding of Project lifecycle e.g.: scope management, change control and process management
  • Project Management experience in Banking Payments is desirable but not essential.
  • Experience and / or understanding of product delivery and implications for the project delivery life cycle

The Company

About us:

Dovetail enables banks to differentiate their payments offerings, optimize their liquidity and to provide their customers with a more consistent, efficient and effective payments experience. Dovetail's solutions, processes and people enable banks to achieve a measurable return on investment, cost stability and regulatory compliance, whilst addressing legacy technology challenges. Dovetail is used by four of the world’s six largest transaction banks and is the best choice for any bank looking to address the increasing challenges in payments and liquidity management.

The Job

Team/Dept: Production Support

Job type: Permanent full time

Remote working possible: no

Level of experience required:

Salary/package: Negotiable


This job is located in London, United Kingdom

Sorry, no agencies please


Apply via email

To apply to this job please submit your CV and other requested documents to the email address below:


Dovetail is an innoviative company that continues to grow with plenty of room for career growth and an excellent benefits package