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ClickTime is hiring

UK Technical Support Representative

You will be working for ClickTime as UK Technical Support Representative

BREAKING NEW GROUND

At ClickTime, we’re passionate about helping our customers thrive, no matter where in the world they reside. We make ourselves available day and night, respond to inquiries at break-neck speed, and spend hours with our customers to make sure they get all the answers they need – and are happy with the end-result.

Today, we’re taking that commitment to a new level by hiring a UK Tech Support Representative. This part-time employee will work remotely with our customer-facing team (Sales, Professional Services, Account Management, and Support) to create the best user experience possible in the UK, EU, and the Middle East/Africa. If you are passionate about crafting a role for yourself at a highly successful, forward-thinking tech company – all while maintaining the flexibility of a part-time schedule – we want to talk to you.

RESPONSIBILITIES

  • Respond to inquiries by all customers in the UK, EU, and Middle East
  • Qualify, follow, and manage leads, while keeping our customer database updated
  • Explain product features, benefits, and competitive advantages to prospective customers
  • Manage incoming technical product support requests (technical, functional, or billing)
  • Monitor our trouble-ticket database to ensure speedy response to all requests
  • Work with other departments to research and resolve customer issues
  • Lead web-based training sessions and webinars

interested?

Please submit your resume and cover letter to jobs@clicktime.com. Select candidates will be contacted for a Skype interview.

Who We Are Looking For

This role is ideal for someone who wants to make an outzied impact at an established tech company, all while maintaining a flexible schedule. Accountants, Business Students, Bookkeepers, HR Consultants, Sales Representatives, and beyond - we'd like to speak to you.

Requirements

  • BS/BA degree or equivalent
  • Top-notch communication skills (phone, written, oral, in-person)
  • Technically adept; general knowledge of business software applications
  • Highly entrepreneurial; thrives as an independent worker, quick learner, and self-starter
  • Prior successful sales, lead qualification skills a plus
  • French or German language skills a plus

The Company

Why work for us:

At ClickTime, we're passionate about driving best business practices around the globe with driven, forward-thinking, team-oriented colleagues. Our office features musicians, cyclists, hikers, hackers, gamers, runners, and beyond, who believe in working smarter, not longer - and also believe that it's possible (necessary! mandatory!) to enjoy work every day.

About us:

We're ClickTime. We believe in empowering organizations to become efficient, resourceful, and successful through the power of the cloud - and a human touch. We're best known for our world-class timesheet management solution used by thousands of customers worldwide.

The Job

Team/Dept: Customer-Facing Team (Sales, Professional Services, Account Management, Support)

Job type: Permanent part time

Remote working possible: yes

Level of experience required: Flexible

Salary/package: Commensurate upon experience

Location

This is remote working job

Sorry, no agencies please

 

Apply via email

To apply to this job please submit your CV and other requested documents to the email address below:

jobs@clicktime.com

Build a role for yourself at an established tech company, while maintaining a flexible, part-time schedule.